![]() Responded to over 85 customer calls daily and solved 90% of their concerns. Implemented a new client service program.ĭeveloped and implemented client service program, which expanded small-to-medium client base 35%ĭeveloped a new employee orientation program that 100% of the company locations adopted. Implemented a new accounting system for multiple locations reducing time for customer inquiries Wrote a complex inventory application, saving time and money. Made a complicated inventory program for my company. ![]() Rather than stating that 'you were responsible for a team of 10 people', you could instead say that you 'planned, arranged and hosted a team building away day, which resulted in improved communications within the office. So what? What was the quantifiable result? Successfully writing the achievements section of your CV is perhaps the most difficult part of your CV The simplest means of doing this is to employ the 'What?/So What?' formula, a two-step process that asks: Getting a measurable / quantifiable result / benefit. To avoid any confusion, you must focus on determining which of the experiences that you have gained through the workforce can be classified as achievements and which ones can be classified as responsibilities.Īn achievement consists of three components: This is because many responsibilities can often seem to be achievements and most achievements can appear to be responsibilities. Many people are uncertain how to express their achievements vs. So, keep your duty summaries concise, and focus instead on unique accomplishments. An achievement is unique to your experience and tells the employer that you can deliver. It is not the same as responsibilities that come under a job description, as these remain fixed no matter who is employed in the post. Typically they are things that you created, built, designed, sold or initiated. It is a result that you personally bring about while fulfilling a particular role. So, highlight your achievements, not your dutiesĪchievements are things you did that had a lasting impact for your company or client. Keep your duty summaries concise and try to concentrate on the results that came out of your everyday work. When writing your CV you need to cover your basic job responsibilities but without just mentioning the routine. ![]()
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